We are pleased to confirm that our Tenant Portal is now back up and running following the recent upgrade.

You can now access the portal as normal to view your account information and make payments.

Thank you for your patience and understanding while the upgrade was being completed.

We apologise for any inconvenience caused during the period the portal was unavailable.

Details of maintenance related emergencies

Have the gates to your development failed in the closed position and you need out ASAP?

Due to the ongoing global Microsoft outage, we are currently experiencing disruption to our communication systems.

As a result, we are temporarily unable to access our email system or send and receive emails. We are also unable to receive telephone messages through our call handling system.

We apologise for any inconvenience this may cause and appreciate your patience while services are being restored.

Emergency Contact Information

In the event of an emergency, please report this via our emergency helpline on 0800 083 4659.

Please note that a £60 charge is payable for use of this service.

All other emergency contact details (e.g. lifts, fire panels, etc.) can be found displayed within the communal areas of your development.

For developments with vehicle gates that are inoperative, manual release instructions can be found on the Owners Portal (previously known as the Tenant Portal).

Once the outage has been resolved, we will resume access to our communication systems and respond to any outstanding emails and telephone messages as soon as possible.

Thank you for your patience and understanding.