Privacy Page

Data Protection Regulation (GDPR)

Charterhouse Property Management Ltd take your privacy seriously.

About Charterhouse Property Management Ltd

Charterhouse Property Management Ltd (CPM Ltd)

(CPM Ltd) is a private limited Company registered in United Kingdom. Company number NI030387

Registered address: 422 Lisburn Road, Belfast, Northern Ireland, BT9 6GN

Telephone number: 0131 447 8191.

We are regulated by Financial Conduct Authority and the Royal Institution of Chartered Surveyors.

Rights

This explains how we use your personal data: how it is collected and how it is held.

Personal Data

Personal data is information that enables you to be identified. Personal data covers your name and contact details, but it also covers information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out below.

Collection of Data

Under the GDPR, you have the right to be informed about collection and use of your personal data. This document should provide all you need to know, but please contact us should you need additional information.

Further information about your rights can also be obtained from the Information Commissioner’s Office.

You have the right to lodge a complaint with the Information Commissioner’s Office if you have cause for complaint about our use of your personal data,

What is collected

We may collect the following personal data :

• Name;

• Title

• Gender;

• Address including your correspondence address if provided to us;

• Email address;

• Telephone numbers;

• Correspondence with you;

• Account balances;

• Payment information;

Your personal data may be obtained from the following third parties:

• Solicitors and legal advisors instructed to chase outstanding balances;

• Solicitors directly involved in the purchase and or sale of your property.

• Our software suppliers

• Our Insurance Broker

CCTV

Charterhouse Property Management Ltd are not responsible for CCTV at managed developments. Where CCTV is located within a managed development it is the responsibility of the Management Company to ensure compliance with GDPR legislation.

Ways We Use Your Data

• Providing and managing your account.

• Supplying our products and services to you.

• Personalising and tailoring our services for you.

• Communicating with you.

• Supplying you with information.

For marketing purposes, with information, news, and offers on our products and/or services and those of our partners.

How Long Data is Stored

Data will not be stored for any longer than is necessary.

Data Storage

We store your personal data in the UK.

Sharing Data

If legally required to do so we will share certain personal data.

For the purposes of good estate management we may contract with third parties to supply products and/or services to you on our behalf. In some cases, those third parties may require access to personal data that we hold.

Access to Personal Data

Data protection: Find out what data an organisation has about you - GOV.UK (www.gov.uk)